Is the concept completed exactly as it is supposed to in all your departments?
As a chain leader or a franchise owner for a store chain, restaurant chain, etc., you will put in a lot of resources to develop a solid, well-functioning concept with a clear standard for how every individual thing is meant to be completed in every individual department.
It can be crucial elements regarding how your concept is perceived by the customers, for example if the department is perceived the way you want all the departments to be perceived, how short-term campaigns etc. are conducted in the departments, how the individual co-worker completes a focus area within personal service, etc.
Are you, as a chain leader or franchise owner, sure that your given standards, both technical (décor, signage, printing, etc.) and personal (service), are being complied with in all your departments?
Our measurers are trained and have good experience from completing measurements based on these elements in an objective way.
Together we define what you want feedback on, as well as clear measurement criteria on each individual moment. All measurements are thereafter conducted in accordance to the given criteria and score, comments and pictures document the measurement.
Through this, you will get a clear feedback on what works in your departments and what doesn’t. With such an objective measurement laid out in front of you, it is easier to get a hold of and prioritize the most important things to ensure that your concept functions as well as possible.
Contact us to get more information about our concept measurements!
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