Sales and service courses
KUNDEINNSIKT

The easiest way to stand out from your competitors is to give your customers the best service possible!

Our sales and service courses give your employees the right focus and the right methods to create the ultimate customer experience for your customers!

Sales and service courses

Having better service than your competitors can become one of your biggest competitive advantages!

As the retail industry has become more and more similar in terms of products, prices, availability, etc., there is only one thing left to do to stand out from your competitors – to focus on the customer and give them the best possible service!

We have plenty of experience with uncovering what the customers is really after and have built our sales and service courses to teach employees how to cover these customer needs in the best way possible.

The course consists of both a theoretical part and a practical part, where we focus on attentiveness, greetings, the clarification of needs, selling points, product knowledge, upselling, and concluding regards. In the practical part, there will be case solving, where the employees will get to participate and become more secure in “safe” surroundings.

The course is completed in 1,5 – 2,0 hours and is suitable for everyone who meets the customer in one setting or another.

We can also customize the course to put extra focus on specific challenges one can face in the retail industry. For example, a separate course with focus on upselling, which is one of the most important tools you as a leader have in your possession to increase your turnover, can be arranged.

Contact us to get more information about our Sales and service courses!

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