Customer insight

Is it possible to make your best employees even better?

Customer insight

We often talk about the best way to meet a customer. The moment when the acquire the employee’s full attention through eye contact, a smile, and competence. Some employees manage to turn their meeting with a customer into an excellent shopping experience, while others manage to do this in a way that makes us leave the store without even buying what we came for.

What does it mean, in terms of additional turnover for your business, when you have positive and skilled co-workers? Is it possible to make your best employees even better? Is it possible to improve the customer experience and increase the top line within the business? What is it really like to be a customer in your store?

Service surveys show what goes on in your store, the moment of truth when the employee meets the customers. We want to make your employees aware of how important eye contact, a smile, and a polite greeting are to ensure a positive turnover. We test whether the employee can uncover the customer’s needs, tries to create upselling, and last but not least if their knowledge of the products is good enough.

We work together with your business to find the good questions and the areas in which your business wants to have a competitive advantage. Every business wants to have its own distinctive character and we will be there on the journey towards a better customer experience through good manuals and proper training for the employees. An improved custom experience leads to increased sales, which in turn leads to happier employees!

We present live customer surveys through an online-based report tool. We review trends based on the results we receive along with our customers to figure out which areas can be improved. The training can be tailored and will be measured directly to see if it has had an effect.


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